Way To Care

An Alliance-wide strategy that enables IGA store owners, managers and associates to provide an extraordinary experience for every shopper and in doing so, differentiate your store from all others

Create a Service Culture

Refine store values to create a service culture

Develops Managers

Develop your managers into effective change leaders and mentors

Master Behaviors

Master the behaviors of exceptional service

Sustains Loyalty

Sustain long-term shopper satisfaction and loyalty

Prototype/Pilot Outcomes

Customer Feedback Surveys - Reflects Prototype Retailer scores from the benchmark.

Customer Feedback Surveys

Overall Customer Satisfaction scores improved by 15%! Likeliness to Return scores improved by 7%!

Employee Surveys

Overall Associate Satisfaction scores improved by 6%! (Improvement was seen across almost all questions and categories between the pre and post benchmark studies)

Outcomes

IGA Prototype Retailer Cited Outcomes