Help Isom IGA recover from devasting floods
An Alliance-wide strategy that enables IGA store owners, managers and associates to provide an extraordinary experience for every shopper and in doing so, differentiate your store from all others
Refine store values to create a service culture
Develop your managers into effective change leaders and mentors
Master the behaviors of exceptional service
Sustain long-term shopper satisfaction and loyalty
Customer Feedback Surveys - Reflects Prototype Retailer scores from the benchmark.
Overall Customer Satisfaction scores improved by 15%! Likeliness to Return scores improved by 7%!
Overall Associate Satisfaction scores improved by 6%! (Improvement was seen across almost all questions and categories between the pre and post benchmark studies)
IGA Prototype Retailer Cited Outcomes
8745 West Higgins Road
Ste: 350
Chicago, IL 60631
Phone: (773) 693-4520
Fax: (773) 693-4533